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Nokia SDM_2002001040 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| SDM Overview and CARE Framework | - CARE model principles and objectives in service delivery - Introduction to Nokia Service Delivery Management concepts |
| Customer Experience and CARE Practices | - Customer support processes and escalation handling - Service quality and performance measurement |
| Tools and Platforms in SDM | - Nokia SDM toolchain overview - Monitoring, reporting, and service analytics |
| Service Delivery Operations | - End-to-end service lifecycle management - Operational workflows and service assurance processes |
Nokia SDM Certification - CARE Sample Questions:
According to the contract renewal process, when should be the first contract proposal presented to the customer ? (T = expiration time of current contract)
- A. T - 6 months.
- B. As soon as prepared.
- C. T - 4 months.
- D. T - 3 months.
Correct Answer: C 🗳️
What are the three main phases of NSN business?
- A. Install, Commission, Integrate.
- B. Sell, Install, Care.
- C. Sell, Deliver, Care.
- D. Buy, Sell, Install.
Correct Answer: C 🗳️
What is the purpose of Care Program Management Assessment?
- A. Accessing the Network Elements under Care.
- B. Check Care processes' status in specific CT and CaPM's competence level.
- C. Verify the implementation and execution of the Care processes within certain CT.
- D. Check Care Program Manager's competence level.
Correct Answer: C 🗳️
Variable costs:
- A. is an efficiency ratio.
- B. are same as OPEX costs.
- C. vary with the volume of production.
- D. vary according to an index.
Correct Answer: C 🗳️
It is June and in your latest financial report you see columns "Actual" Sales and Cost for Q2 Total. Where do the values come from?
- A. All from Invoicing tool.
- B. SAP for April and May, NELLE for June.
- C. All form SAP / accounting system.
- D. All from NELLE.
Correct Answer: B 🗳️
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