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Nokia SDM_2002001050 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Delivery Management (SDM) | - Customer and Stakeholder Management
|
| Topic 2: Risk and Change Management | - Risk Identification and Mitigation
|
| Topic 3: Project Management & Delivery | - Procurement and Supply Chain Management
|
Nokia SDM Certification - NI Sample Questions:
1. Which inputs are needed when doing the service demand plan update for a project?
A) Rollout schedule, needed number of people, needed skills and needed time frames.
B) Project organisation chart, rollout schedule and WBS code.
C) Material list, rollout schedule and needed time frames.
D) Line organisation chart, needed number of people and needed time frames.
2. Somebody who's communicating to a group of people of more than 25 persons needs to make sure that:
A) He is looking at every attendant in order to check that he/she is still listing to him.
B) He is giving a hard copy to every attendant after his speech.
C) He is using a lot of body language.
D) His message is clear, unambiguous, and complete, so that the receiver can receive it correctly.
3. How would you handle performance problems related to RAN frequency planning in a project where customer is responsible for Network Planning?
A) Request NPO resources to your project and start troubleshooting.
B) Do nothing, the performance problems are customer's responsibility in this case.
C) Request implementation teams to go to the field, make test calls and help the customer to identify where the problem is most critical.
D) Request an NSN NPO Solution Consultant to meet the customer for evaluating a potential up selling opportunity.
4. Why are PARD (Project Asset Rotation Days) and TILT (Telecom Implementation Lead-Time) KPI's closely related to each other?
A) Because both KPI's are CT cash flow related.
B) Because TILT is influenced by the PARD KPI (influenced = if one is decreasing the other is also decreasing).
C) Because PARD is influenced by the TILT KPI (influenced = if one is decreasing the other is also decreasing).
D) Because both KPI's are NI project related.
5. Who is responsible to present the project results in the Project Review Meetings?
A) CPM and F&C.
B) Project Controller.
C) CPM with support of the Project Manager.
D) Project Manager with support of the CPM.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: C | Question # 5 Answer: D |

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