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WGU Information-Technology-Management Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: IT Fundamentals & Concepts | 20% | - Data, information, and knowledge management - Role of IT in business - Information systems types and components |
| Topic 2: Networking & Infrastructure | 15% | - IT infrastructure management - Cloud computing and virtualization - Network types, protocols, and architecture |
| Topic 3: Systems Development & Lifecycle | 20% | - SDLC phases and models - Requirements gathering and analysis - Design, implementation, and maintenance |
| Topic 4: IT Governance, Strategy & Ethics | 15% | - IT service management and ITIL basics - Compliance, policies, and ethics - IT alignment with business goals |
| Topic 5: Data Management & Databases | 15% | - Data integrity, security, and governance - Database models and design - SQL and data querying |
| Topic 6: IT Security & Risk Management | 15% | - Security principles: confidentiality, integrity, availability - Risk assessment and mitigation - Threats, vulnerabilities, and controls |
WGU Information Technology Management QGC1 Sample Questions:
1. Which method protects against unauthorized physical access to sensitive data?
A) Software patching
B) Firewall configuration
C) Biometric authentication
D) Data encryption
2. What is the purpose of the continual service improvement (CSI) stage in the Information Technology Infrastructure Library (ITIL)?
A) It ensures IT services are aligned with changing needs, enabling ongoing changes to maintain relevance and effectiveness.
B) It mandates an overhaul of IT systems every year to keep up with technological advancements and industry standards.
C) It serves as a foundational step before moving on to other stages during the initial implementation of ITIL.
D) It focuses on reducing IT costs by implementing saving measures and optimizing resource allocation.
3. What is the primary purpose of regular communication between Agile teams and stakeholders?
A) To distribute tasks evenly and ensure team workloads are balanced
B) To confirm the solution aligns with evolving requirements throughout the project
C) To finalize documentation and lock project details early in development
D) To define and enforce a fixed set of project requirements from the start
4. What is the role of executive sponsors in a project?
A) Collaborating with project staff to ensure their own interests are represented
B) Tracking to ensure all key project milestones are completed on time
C) Providing financial resources for a project
D) Defining and developing the project plan
5. What is the function of a firewall in a network security strategy?
A) To detect malware
B) To manage encryption keys
C) To prevent phishing attacks
D) To control unauthorized access
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: D |

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