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Apple Macintosh Service Sample Questions:

1. A customer claims that her Mac mini, with an AirPort Extreme card installed, cannot connect to her AirPort Express network at home. Her configuration includes an Apple
Cinema Display resting on top of the Mac mini, and a functioning AirPort Express Base
Station 20 feet away. Which of the following choices is the most likely cause of this problem?

A) The AirPort Express Base Station is not compatible with the Mac mini.
B) AirPort reception is affected by the display on top of the Mac mini.
C) The Mac mini must be upgraded to Mac OS X v10.4.7 first.
D) The AirPort Express Base Station is too far away.

2. Which of the following statements describes how CCFL backlighting is similar to LED backlighting when troubleshooting backlighting issues in Apple displays?

A) Both types of displays are powered by a low DC voltage source.
B) Both types of displays have components that are individually replaceable.
C) Both types of displays are diagnosed identically.
D) Both types of displays use an inverter board.

3. Which of the following is NOT one of the security features available with the AirPort
Extreme (802.11n) Base Station?

A) Bonjour
B) Password protection
C) WAN Privacy
D) WEP or WPA encryption
E) Closed Network
F) Timed MAC address access controls

4. The best piece of information you can obtain to properly determine the correct AppleCare name for any Mac is ___.

A) the EMC number
B) the MAC address
C) the model number
D) the serial number

5. A customer brings a Power Mac G5 to your service center for repair. After finding the serial number, which THREE of the following sources will display the proper AppleCare name for that Power Mac G5? SELECT THREE

A) GSX
B) Console
C) System Profiler
D) About This Mac
E) Service Source
F) Apple Support Page
G) Apple Name Tool

Solutions: