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Apple Desktop Service Certification Sample Questions:

1. A Mac Pro sometimes becomes unresponsive and the cursor freezes on the display when running an application. You have verified the symptom, and have already attempted to force the application to quit, but the computer remains unresponsive. What should you try next?

A) Disconnect the power cord and the backup battery for several minutes to reset the SMC.
B) Hold the eject button down for several seconds to reset the application.
C) Press the power button for several seconds to try shutting the computer down.
D) Hold the mouse button down for several seconds to regain cursor control.

2. You can receive an electrical shock from the AC/DC power supply board inside an iMac G5 (iSight), because it remains powered whenever the system is plugged in, whether or not the system is turned on.

A) False
B) True

3. Verifying that a computer functions properly after you repair it ensures that _____. SELECT THREE

A) No new problems have been introduced during the repair.
B) Third-party software is working.
C) The original issue has been resolved.
D) The computer falls under service warranty.
E) The computer will continue to function after the repair.

4. A customer states that she sees an error message appear when she opens her Web browser with her iMac (USB 2.0) using dial-up Internet service. The message displayed in the Web browser is "The specified server could not be found." When she attempts to access the same Web page a second time the Web page is loaded without a problem. Which of the following is the BEST explanation for what is happening?

A) The Web browser is configured to only access Web pages when reloaded.
B) The Web browser attempted to load the page before the iMac's dial-up modem had finished connecting to the Internet Service Provider.
C) The iMac's dial-up modem is configured for extra error correction resulting in the delay.
D) The iMac needs to warm up before it can access the Web page.

5. You have just completed replacing a logic board in an iMac (Flat Panel) and are reassembling the computer.
Which of the following special tools is recommended during this reassembly?

A) Jumper adjustment tool
B) CRT discharge tool
C) Torque screwdriver
D) Spring tensioning tool

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