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Avaya 78202T Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Integrated System Logging and Network Diagnostics | - System logging and event analysis - Network diagnostics using tools such as Wireshark |
| Topic 2: Understanding of Avaya IP Office Platform and Security Administration | - Core platform components and architecture - Security administration and service users - Session Border Controller and SIP security concepts |
| Topic 3: Call Flow Configuration and System Monitoring | - ARS short codes and routing control - SIP line behavior and en bloc dialing - Incoming Call Routes (ICR) and call handling - System Status Application (SSA) usage |
| Topic 4: System Status, Troubleshooting, and Alarm Management | - ISDN/PRI troubleshooting and alarm handling - System Status Application monitoring - System Monitor and debug tools - VoIP troubleshooting (latency, jitter, lag) |
| Topic 5: Data Backup, Restoration, and System Upgrades | - System restoration and recovery processes - Backup strategies and procedures - Upgrade planning and execution |
Avaya IP Office™ Platform Support Online Test Sample Questions:
1. A customer wants all employees to be able to communicate seamlessly with each other and external parties. Some of their employees are often on the road, or off-site.
Which application can you recommend for these users?
A) Avaya Workplace client
B) Mobile Twinning
C) Avaya Communicator
D) IP DECT
2. After modifying the IP Office's security settings and creating new user rights, you encounter an error when attempting to save the changes.
Why might this be the case?
A) The System password hasn't been set.
B) The IP Office's connection has been lost.
C) The default Security password hasn't been modified.
D) The changes are already in effect and don't require saving.
3. By which method are alarm notifications sent to an Avaya IP Office™ support engineer?
A) SSA
B) System Monitor
C) SMTP
D) TFTP
4. A user from a remote IP Office site contacts you to discuss a voicemail issue. You use the Manager program to check the multi-site IP Office network, but only your local IP Office is displayed.
What could be the reason for this issue?
A) No SCN users are available.
B) Your login credentials are incorrect.
C) The Unit/Broadcast address is set to 255.255.255.255.
D) The remote sites are undergoing a reboot.
5. When creating an Avaya IP Office™ solution spanning over multiple sites, which type of trunk is used to interconnect the sites to each other?
A) SM
B) H.323
C) Avaya IP Office™ Line (SCN)
D) SIP
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: C |

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