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IBM 000-591 Exam Syllabus Topics:

IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

Question 1

Which two job roles can help identify how CMDB. provisioning, and monitoring address key IT asset and service management requirements of an organization? (Choose two.)

A. Process owners
B. Process experts
C. Application specialists
D. Application engineers
E. System engineers

Question 2

What are two benefits that an IT asset management solution can provide? (Choose two.)

A. Reduce total cost of ownership
B. Real-time asset monitoring
C. Increase asset functionality
D. Faster software provisioning
E. Increase productivity

Question 3

Why is it necessary to document key stakeholders for a new IT asset and service management solution?

A. To identify the decision makers
B. To identify Key Performance Indicators
C. To draw an organization chart
D. To evaluate license needs

Question 4

Why is the corporate vision and strategy important for a high level requirements document?

A. It provides an understanding of how current IT asset and service management processes support these requirements.
B. It provides company policies which determine the preferred vendors and influence the high level requirements for a IT asset and service management solution.
C. It provides a clear definition of the company goals, how they want to achieve these goals, and what is needed to achieve these goals which determines the IT asset and service management business requirements.
D. It provides an overview of the company's mission and market strategy which determines the IT asset and service management business requirements.

Question 5

A customer is planning to implement IBM SmartCloud Control Desk to automate simple incident, problem, and change management processes as well as to provide a service catalog to the 1,500 end users for ordering the IT services.
In order to implement this solution which edition of IBM SmartCloud Control Desk should be recommended?

A. IBM SmartCloud Control Desk
B. IBM SmartCloud Control Desk for Internal Service Providers Edition
C. IBM SmartCloud Control Desk Entry Edition
D. IBM SmartCloud Control Desk for Managed Service Providers Edition

Solutions: