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WGU Organizational-Behavior Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Foundations of Organizational Behavior | - Work attitudes and job satisfaction - Individual behavior in organizations - Definition and scope of organizational behavior |
| Topic 2: Motivation and Performance | - Motivation theories (Maslow, Herzberg, McClelland, Expectancy theory) - Goal setting and performance management |
| Topic 3: Communication and Decision Making | - Organizational communication processes - Decision-making models and biases |
| Topic 4: Teams and Group Dynamics | - Group decision-making and conflict resolution - Team formation and development stages |
| Topic 5: Human Resource and Workplace Behavior | - Performance evaluation and feedback systems - Recruitment, selection, and onboarding concepts |
| Topic 6: Organizational Structure and Culture | - Organizational culture and change - Organizational design and structure types |
| Topic 7: Leadership and Management | - Leadership styles and theories - Power, influence, and authority |
| Topic 8: Ethics and Organizational Responsibility | - Ethical decision making in organizations - Corporate social responsibility |
WGU Organizational Behavior (GTO1, C715) Sample Questions:
If a work group's goal is to share information, what is a work team's goal?
- A. To maximize individual inputs
- B. To create collective performance
- C. To reduce costs
- D. To maximize random and varied skills
Correct Answer: B 🗳️
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In organizing a team to develop a new product for entry into the electronics market, management wanted to assign team members having characteristics common to effective teams. Which list specifies common characteristics of effective teams?
- A. A climate of trust, members who fill role demands, and an absence of conflict
- B. A climate of trust, members who score low on the personality characteristic of extroversion, and effective leadership
- C. Members who are emotionally stable, members who fill role demands, and a manageable level of conflict
- D. Effective leadership, members who score low on the personality characteristic of extroversion, and members who fill role demands
Correct Answer: C 🗳️
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What is an advantage of a strong organizational culture?
- A. The internal climate exhibits low behavioral control.
- B. There is a formation of strong employee commitment.
- C. There is ambiguity in what employees perceive as expectations.
- D. Core values are not intensely held and widely shared.
Correct Answer: B 🗳️
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What defines acceptable standards of behavior that are shared by group members?
- A. Group norms
- B. Group status
- C. Group conformity
- D. Group roles
Correct Answer: A 🗳️
A team was assigned a project. Halfway through the project, however, it became obvious that the team was failing to meet expectations. Management had made sure that individuals assigned to the team had strong technical expertise as well as problem-solving and decision-making skills. However, other abilities for effective teamwork were overlooked. Which ability necessary for team members was overlooked?
- A. Propensity for social loafing
- B. Interpersonal skills
- C. Intellectual coherence
- D. Authoritarian personality
Correct Answer: B 🗳️
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