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The Microsoft MB-240 exam is dedicated to Dynamics 365 Customer Engagement Functional Consultants who have Field Service experience. These specialists have the necessary experience to implement solutions and manage resources that help them complete the field service lifecycle.
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MB-240: Microsoft Dynamics 365 for Field Service Certification Path
MB-240: Microsoft Dynamics 365 for Field Service Exam is foundation level Certification. As such There is no prerequisite for this course. Anyone who is having keen and familiar with general Microsoft Dynamics 365 concepts and the technologies. More than 85% of IT support roles require a good foundation of Microsoft Dynamics 365 concepts. Aspirants should have some hands-on experience with enterprise mobility, cloud services, device security.
Reference: https://www.microsoft.com/en-us/learning/exam-mb-240.aspx
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Microsoft MB-240 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Manage Inventory and Procurement (15-20%) | 15-20% | - Configure product inventory and item associations - Process purchase orders and returns - Configure warehouse and inventory settings - Manage inventory levels and stock locations - Handle inventory adjustments and transfers |
| Manage Work Orders (20-25%) | 20-25% | - Create and manage work orders - Handle work order incidents and resolutions - Manage work order products, services, and notes - Configure work order lifecycle and statuses - Manage work order reporting and analytics - Process work order inspections and recommendations |
| Manage Field Service Mobile Application (10-15%) | 10-15% | - Handle offline capabilities and synchronization - Configure Field Service Mobile app settings - Configure resource and technician mobile experiences - Manage mobile forms and workflows |
| Configure Field Service (20-25%) | 20-25% | - Configure work order types and incident types - Configure pricing, billing, and cost entities - Configure Field Service organizations and structures - Implement security roles and field service settings - Configure scheduling configurations and booking setup - Set up and configure resource characteristics and skills - Set up and configure customer assets |
| Scheduling and Dispatch (20-25%) | 20-25% | - Optimize schedules using resource scheduling optimization - Schedule work orders using various methods - Handle scheduling conflicts and rescheduling - Configure map view and route optimization - Manage scheduling options and requirements - Configure schedule board and board features |
| Manage Asset and Connected Field Service (5-10%) | 5-10% | - Manage asset IoT connections and monitoring - Process IoT alerts and work order creation - Implement connected field service scenarios - Configure IoT integrations and alerts |
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