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Microsoft MB-230 Practice Test Questions, Microsoft MB-230 Exam Practice Test Questions
The candidates for the MB-230: Microsoft Dynamics 365 Customer Service exam are looking to obtain the Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate certification. These individuals possess competence in implementing omnichannel solutions focusing on quality, efficiency, service, reliability, and customer satisfaction. The applicants should have expertise in designing and implementing service management reports and visualizations offered by and in collaboration with the Solution Architects.
Reference: https://www.microsoft.com/en-us/learning/exam-mb-230.aspx
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The Microsoft MB-230 validation is an associate-level exam, which aims at equipping the candidates with the knowledge and skills required to implement omnichannel solutions for the purposes of reliability, quality, efficiency, service, and customer satisfaction. It is an ideal exam for candidates who have a passion for the implementation and design of service management reports and visualizations.
MB-230: Microsoft Dynamics 365 Customer Service Exam Certification Path
MB-230: Microsoft Dynamics 365 Customer Service Exam is foundation level Certification. As such There is no prerequisite for this course. Anyone who is having keen and familiar with Microsoft technology are well invited to pursue this certification.
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Microsoft MB-230 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Implement Customer Service multi-session experience | 5-9% | - Configure Customer Service workspace
|
| Topic 2: Implement routing and work distribution | 2-6% | - Configure unified routing
|
| Topic 3: Manage analytics, visualizations, and insights | 5-9% | - Create and manage dashboards and reports
|
| Topic 4: Manage entitlements and service level agreements (SLAs) | 15-19% | - Implement SLAs
|
| Topic 5: Implement scheduling | 10-14% | - Configure service scheduling
|
| Topic 6: Implement Microsoft Power Platform integration | 2-6% | - Integrate Power Apps and Power Automate
|
| Topic 7: Manage cases and knowledge management | 51-55% | - Create and manage cases
|
| Topic 8: Implement Connected Customer Service | 2-6% | - Set up IoT and field service integration |
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