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EXIN ITSM20F日本語 Exam Syllabus Topics:

EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

Question 1

リリース ポリシーは文書化され、合意される必要があります。リリースポリシーには何を含める必要がありますか?

A. リリースの頻度と種類
B. 発売日
C. 変更要求 (RFC) をリリースします。
D. の成功または失敗の分析

Question 2

IT サービスの日常使用における第一線のサポートと支援の提供を担当するプロセスまたは機能はどれですか?

A. インシデント管理
B. 可用性管理
C. サービスレベル管理
D. サービスデスク

Question 3

変更の構築とテストはいつ開始できますか?

A. 変更諮問委員会のメンバーによって影響分析が議論され次第
B. 変更要求 (RFC) が分類され次第
C. 変更に対する正しいネットワーク計画が作成され次第
D. 変更要求 (RFC) が正式に承認され次第

Question 4

ITサービスマネジメントの定義は何ですか?

A. サービスを運用するためのベスト プラクティス ガイダンス
B. ベスト プラクティスに基づいてサービスを提供するための要件
C. 顧客に価値を提供する専門的な組織能力
D. 1 人以上の顧客にサービスを提供する組織

Question 5

サービス報告プロセスの目的は何ですか?

A. レポートに含まれる情報を使用してインシデントの原因を特定および分析することで、ビジネスへの混乱を最小限に抑えるため
B. すべてのサービス活動において情報セキュリティを効果的に管理するために講じられた措置を文書化すること
C. 意思決定と効果的なコミュニケーションを支援するために、合意されたタイムリーで信頼できる正確な情報を作成すること
D. サービス管理の計画と実施に関する進捗報告を提供するため

Solutions: