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GAQM ITSM-Fnd Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: ISO/IEC 20000 Fundamentals | - ISO/IEC 20000 Standard Overview
|
| Topic 2: Continual Improvement | - Service Improvement
|
| Topic 3: Introduction to IT Service Management | - IT Service Management Concepts
|
| Topic 4: Implementation and Documentation | - Practical Application
|
| Topic 5: Service Management Processes | - Core Service Management Processes
|
