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EXIN ITIL Foundation (V4) Sample Questions:

1. Which practice requires focus and effort to engage and listen to the requirements, issues, concerns and daily needs of customers?

A) Service level management
B) Service desk
C) Supplier Management
D) Service request management

2. Identify the missing word in the following sentence.
Sponsor is the role that authorizes budget for service [?)

A) provision
B) value
C) consumption
D) management

3. What are 'engage', 'plan' and 'improve' examples of?

A) Service level management
B) Service value chain activities
C) Service value chain inputs
D) Change control

4. Which is a description of service provision?

A) Activities that an organization performs to deliver services
B) Cooperation between two organizations to ensure that a service delivers value
C) A formal description of one or more services, designed to address the needs of a service consumer
D) A way to help create value by facilitating outcomes that service consumers need

5. Which are the elements of process control?

A) Resources, capabilities and metrics
B) Process owner, policy and objectives
C) Inputs, outputs and triggers
D) Work instructions, procedures and roles

Solutions: