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EXIN ITIL Exam Syllabus Topics:

EXIN ITIL Foundation (V4) Sample Questions:

1. A user contacts the service desk to ask how they can create a report. Which practice is MOST LIKELY to contribute to resolving this issue?

A) Change enablement
B) Incident management
C) Service level management
D) Service request management

2. Which practice is MOST LIKELY to make use of artificial intelligence, robotic process automation, and chatbots?

A) Incident management
B) Problem management
C) Service desk
D) Continual improvement

3. Which practice has a purpose that includes the management of financially valuable components that can contribute to the delivery of an IT service?

A) Continual management
B) Monitoring and event management
C) Deployment management
D) IT asset management

4. When using the 'continual improvement model, which information should be produced by an organization to understand where the organization is now?

A) Improvement plans
B) Assessment results
C) Business objectives
D) Measureable Targets

5. Which is described by the 'organizations and people' dimension of service management?

A) Workflows and controls
B) Communication and collaboration
C) Contracts and agreement
D) Inputs and outputs

Solutions: