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EXIN ITIL Foundation (syllabus 2011) Sample Questions:

1. Which of the following should IT service continuity strategy be based on?
1.Design of the service metrics
2.Business continuity strategy
3.Business impact analysis (BIA)
4.Risk assessment

A) 1, 2 and 3 only
B) 1, 3 and 4 only
C) 1, 2 and 4 only
D) 2, 3 and 4 only

2. When can a known error record be raised?
1.At any time it would be useful to do so
2.After a workaround has been found

A) 1 only
B) Both of the above
C) Neither of the above
D) 2 only

3. Which role is accountable for the operational management of a process?

A) Process manager
B) Process practitioner
C) Service manager
D) Change manager

4. Which of the following would NOT be contained in a release policy?

A) Entry and exit criteria of the release into testing
B) Naming and numbering conventions
C) The risk register for the release
D) Roles and responsibilities for the release

5. Which statement about the emergency change advisory board (ECAB) is CORRECT?

A) The ECAB will be used for emergency changes where there may not be time to call a full CAB
B) The ECAB will be chaired by the IT Director
C) The ECAB considers every high priority request for change (RFC)
D) Amongst the duties of the ECAB is the review of completed emergency changes

Solutions: