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SAP C_C4C14_1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

Question 1

What are service agents used for when setting up an SAP Cloud for Customer system? Note: There are 2 correct answers to this question.

A. To assign accounts to business users
B. To create business users
C. To restore system default settings
D. To scope the system

Question 2

When using data migration template for the initial load, which activities are parts of the migration process?
Note: There are 3 correct answers to this question.

A. Upload data from the template file
B. Realign territory data
C. Align data fields with input fields
D. Find and fix errors in the data file
E. Export data to local file

Question 3

How can you maintain high data volumes in SAP Cloud for Customer? Note: There are 2 correct answers to this question.

A. Use the Application and User Management work center to populate data
B. Apply the Data Workbench to populate data
C. Use a standard migration template to populate data
D. Use a custom data migration template to populate data

Question 4

To which of the following entities must you assign the Phone call work center view to access the live activity pane for computer telephony integration (CTI)? Note: There are 2 correct answers to this question.

A. Business user
B. Organizational unit
C. Business role
D. Employee

Question 5

Who can approve time reports so they can be released to CATS?

A. Reporting line manager
B. Territory owner
C. End customer
D. Nominated delegate

Solutions: