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BBPSD CSFX Exam Syllabus Topics:

BBPSD Customer Service Sample Questions:

1. In business you must ensure that when you have internal customers you treat them:

A) As soon as you have dealt with external ones.
B) Worse than external customers.
C) Better than external customers.
D) The same as external customers.

2. Benchmarking is used to:

A) Keep track of your daily sales targets.
B) Measure how your organisation is performing in relation to your competitors.
C) Test customer purchases.
D) Compare your competitors' prices.

3. Which of the following is recognised as a time wasting activity:

A) Having a to-do list.
B) Being decisive.
C) Making a decision.
D) Being indecisive.

4. Good time management recommends that if you are busy and someone rings you then you should:

A) Ignore the phone call and let it ring.
B) Answer the call and deal with it as you know you will eventually have to deal with it.
C) Answer the phone and immediately and politely tell them that you are very busy and you will ring them back later.
D) Answer the phone and ask them to ring you later at a more convenient time.

5. A useful way of prioritising your tasks is known as the:

A) RST approach.
B) ABC approach.
C) Listing approach.
D) PTT approach.

Solutions: