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What are the prerequisites for the ServiceNow CIS-EM Exam
ServiceNow Certified Implementation Specialist Event Management certification is an intermediate-level certification. It is designed for experienced implementation specialists who have completed the ServiceNow Certified Implementation Specialist Configuration and Administration, or equivalent, and have at least one year of experience in implementing ServiceNow applications.
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ServiceNow CIS-EM Exam Reference
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ServiceNow CIS-EM Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Event Management Overview | 13% | - Common Service Data Model - Key features and capabilities - IT Operations Management (ITOM) solution - User interfaces: Operator Workspace, Alert Intelligence, Dependency Maps - Customer challenges and business value |
| Topic 2: Architecture and Discovery | 10% | - Monitoring process and data flow - Discovery and MID Server components - CMDB integration and dependency mapping - Event Management architecture |
| Topic 3: Event Configuration and Processing | 27% | - Event lifecycle and processing flow - Connectors: preconfigured, custom, push/pull methods - Event rules, filters, thresholds, and field mapping - Scripting: Regex, JavaScript, PowerShell - CI binding and identification - Inbound actions and event management jobs |
| Topic 4: Event Sources and Integration | 10% | - Monitoring tool integration - Metric connectors and data collection - Supported event sources and protocols - Third-party integration best practices |
| Topic 5: Alerts and Correlation | 30% | - Incident creation and integration - Impact profiles, impact trees, and service impact analysis - Priority calculation, scoring, and groups - Alert definition and attributes - Alert Intelligence and Service Operations Workspace features - Alert grouping and correlation strategies - Alert processing and management rules |
| Topic 6: Administration and Optimization | 10% | - Maintenance and troubleshooting - Best practices and operational efficiency - Performance tuning and noise reduction - Security and access control |
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