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GAQM CHRM-001 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Talent Management | - Succession planning - Talent management and performance management - Fostering engagement - Talent review meetings - Keeping people interested - Development strategies - Identifying talent - Creating a talent management plan - Evaluating the talent plan - Compensation and benefits - Communicating with high potentials - Competency-based programs - Conducting talent assessments |
| Conflict Resolution | - Helping others through conflict - Role of communication in conflict resolution - Defining conflict and types of conflict - Conflict resolution styles - Conflict and its resolution |
| Anger Management | - Understanding what is anger - How anger affects thinking - Costs and pay-offs of anger - Using an anger log - Communication tips and tricks - Managing anger |
| Employee Dispute Resolution | - The Peer Review Panel - What is Peer Review? - Initiating the Process - The Peer Review Process - Asking Questions |
| HR Training for the Non HR Managers | - Job Competencies - Screening Resumes - Planning Training - Employee Orientation - Defining Human Resources - Preparing for the Interview - Job Analysis - Discipline - Absenteeism - Compensation and Benefits - Forecasting - Privacy Issues - Conducting the Interview - Diversity - Exit Interviews - Advertising Guidelines - Termination - Skills Inventory - Performance Reviews - Finding Candidates - Position Profiles and Job Descriptions |
| Conducting Effective Performance Reviews | - Common errors and solutions - Feedback and communication skills - Creating a performance development plan - Planning and conducting interview reviews - Types of performance reviews - Appraisal preparation - Accepting criticism - Setting standards and goals - Performance management checklists - Coaching and maintaining performance - The performance management process |
