Nortel 920-316 exam dumps : SCCS/Express/TAPI/Web Client/Agent

  • Exam Code: 920-316
  • Exam Name: SCCS/Express/TAPI/Web Client/Agent
  • Updated: Aug 18, 2026     Q & A: 69 Questions and Answers

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Nortel 920-316 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: TAPI Integration & Configuration25%- TAPI standards and interface
- TAPI service provider setup
- Third-party application integration
Topic 2: SCCS Fundamentals & Architecture25%- SCCS Express overview
- System components and architecture
- Deployment models
Topic 3: Maintenance, Troubleshooting & Administration20%- System monitoring and logs
- Upgrades and backups
- Common issues and resolution
Topic 4: Web Client & Agent Interface30%- Web Client installation and configuration
- Agent desktop functionality
- Call handling and features
- User authentication and permissions

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