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Cisco 642-241 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Design Best Practices and Capacity Planning | 15% | - Best practice design principles
|
| Reporting and Monitoring | 10% | - System monitoring
|
| Scripting and Call Flow Design | 20% | - Advanced call flow design
|
| Call Routing and Dial Plan Design | 20% | - Integration with PSTN and enterprise telephony
|
| Cisco Unified Contact Center Enterprise (UCCE) Architecture | 20% | - Core components and system architecture
|
| Peripheral Gateway and System Integration | 15% | - CRM and third-party integration
|
Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:
All of these statements correctly describe the role of voice gateways in Cisco Unified Contact Center Enterprise deployments except which one?
- A. Cisco voice gateways can communicate with Cisco Unified Communications Manager using SIP, H.323, or MGCP.
- B. Cisco voice gateways can be used to help integrate traditional ACDs into a Cisco Unified Contact Center Enterprise environment by implementing TDM connections between gateways and ACDs.
- C. When calls arrive from the PSTN to Cisco H.323 gateways and are sent to Cisco Unified IP IVR for prompt and collect treatment, MTP resources must be allocated in deployments.
- D. When a voice gateway uses multiple protocols (SIP, H.323), each protocol requires its own dedicated DSP resources.
Correct Answer: D 🗳️
What is the impact of using a Call Type node in a routing script for the Cisco Unified Contact Center Enterprise system?
- A. The call is reset to the new call type, like a new call with all counters reset to zero.
- B. There is no impact, the call type is only used for the initial script selection process.
- C. The call is reclassified and the system picks a new routing script based on the call type.
- D. The call type is changed and maintains the old data in the original call type.
Correct Answer: D 🗳️
In the Cisco Unified Contact Center Enterprise solution with Cisco Unified Communications Manager clustering over the WAN, how is the private network for the Peripheral Gateways sized?
- A. The PG private network bandwidth is double that of the Router/Logger private network in the system.
- B. The PG private network bandwidth is based on the BHCA handled by the Cisco Unified Communications Manager.
- C. The PG private network bandwidth is based on the total number of agents on the Cisco Unified Communications Manager.
- D. The PG private network bandwidth is fixed at a T1 speed, regardless of call or agent volume.
Correct Answer: B 🗳️
When using agent targeting rules in Cisco Unified Contact Center Enterprise 8.0(x), which statement is true?
- A. Agent extensions can be defined as a range, without having to build each device target.
- B. Agent labels must be created for each routing client that can route calls to an agent.
- C. Agent targeting rules are not allowed with translation routes.
- D. Agent device targets must be created for each phone that is used by an agent.
Correct Answer: A 🗳️
Which item is not a factor in determining bandwidth requirements for the visible network connection between the Cisco Unified Contact Center Enterprise Agent Peripheral Gateway and the call router?
- A. number of skill groups per agent
- B. busy hour call attempts
- C. number of agents
- D. number of call and ECC variables
- E. number of call types
Correct Answer: E 🗳️
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