Avaya 6201-1 exam dumps : Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam

  • Exam Code: 6201-1
  • Exam Name: Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam
  • Updated: Oct 16, 2026     Q & A: 55 Questions and Answers

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Avaya 6201-1 Exam Syllabus Topics:

SectionObjectives
Integration and System Operations- Avaya Aura integration components
  • 1. Trunking and connectivity basics
    • 2. System Manager and Session Manager interaction
      Contact Center Implementation- Call center configuration
      • 1. Skills-based routing concepts
        • 2. Agent and queue configuration
          Avaya Call Management System (CMS)- CMS administration and reporting
          • 1. CMS Supervisor usage and configuration
            • 2. User management and permissions
              Avaya Aura Communication Manager Core Concepts- System architecture and components
              • 1. Call routing and dial plan concepts
                • 2. Communication Manager fundamentals

                  Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

                  Question #1

                  Which two statements describe why CMS and BCMS reports reflect different data?
                  (Choose two)

                  • A. CMS resides on an external server and stores data on a hard disk, and-has much larger capacities and reporting capabilities.
                  • B. BCMS receives data internally and stores data in a volatile switch memory.
                  • C. Repeated use of vu-stats buttons will decrease the level of information in the BCMS internal data.
                  • D. BCMS is interval based and CMS is call based.
                  Reveal Solution  Discussion  0

                  Correct Answer: A,D  🗳️

                  Question #2

                  How are feature packages, like External Call History or Forecasting, installed an a CMS system?

                  • A. Using cms adm menu:, pkg_install option
                  • B. Using cms svc menu, pkg_install option
                  • C. From Solaris shell as root by issuing 'pkgadd -d <package name>' command
                  • D. Using CMS main menu, System Setup menu, Package management option
                  Reveal Solution  Discussion  0

                  Correct Answer: A  🗳️

                  Explanation: Only visible for Dumps4PDF members. You can sign-up / login (it's free).

                  Question #3

                  A technician integrates the customer's network and links the CM reference between CM and CMS is greater than 24 hours.
                  What can be done to fix the problem?

                  • A. In. CMS, login as root and use the /cms/datesync command to sync the CMS and CM time.
                  • B. Run the script /cms/install/autotime to synchronize the Communication Manager's time to the CMS
                  • C. From Solaris login as root and use the date command
                  • D. Shutdown the CMS to the ak prompt level and adjust the BIOS time.
                  Reveal Solution  Discussion  0

                  Correct Answer: C  🗳️

                  Explanation: Only visible for Dumps4PDF members. You can sign-up / login (it's free).

                  Question #4

                  A technician has loaded Avaya Terminal Emulator on a customer's PC, and is trying to connect the CMS when it times out. A ping is tried, with no response.
                  What is a possible cause-of this problem?

                  • A. Avaya Terminal Emulator is being used on an unsupported operating system.
                  • B. The wrong version of Avaya Terminal Emulator has been loaded on the PC.
                  • C. There is a firewall between the PC and the CMS.
                  • D. Avaya Terminal Emulator did not load correctly and needs to be reloaded.
                  Reveal Solution  Discussion  0

                  Correct Answer: C  🗳️

                  Question #5

                  In which communication method form is the Call Distribution Method (far example, Expert agent Distribution Last Occupied Agent)

                  • A. Agent Login ID farm
                  • B. VDN farm
                  • C. Hunt Group farm
                  • D. Vector farm
                  Reveal Solution  Discussion  0

                  Correct Answer: B  🗳️

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