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Facebook Certified Community Manager Sample Questions:

1. In an established community, members have been posting the same questions repeatedly.
Which three group tools should be used to help members find the answers they are looking for more easily? (Choose 3)

A) Ask members to tag an admin every time someone asks a repetitive question
B) Pin a post as an announcement in the group
C) Direct members to report repetitive questions using the Report to Admin tool
D) Create a frequently asked questions learning unit
E) Add useful posts to a topic tag dedicated to frequently asked questions

2. A community manager runs a Facebook group for people who have challenged themselves to refrain from drinking alcohol for 30 days.
The group has grown organically over two years after the founder completed a 30-day challenge and invited people to join. The group now has includes over 3,000 members who use it as a resource for tips, guidance and support as they take on the challenge.
The community manager wants to make the group the recognized source for support.
Which step should the community manager take first?

A) Review community posts and delete unprofessional content
B) Tell members they need to pay to stay in the community
C) Ask the members to provide profitable ideas for the community
D) Define the brand guidelines for cohesive content in the community

3. A local museum is opening a new exhibition. The museum director asks the community manager to use social media to generate excitement for the new exhibition. The community manager runs an organic campaign on Facebook through a mix of influencer posts, visitor testimonials and press quotes.
Which approach should the community manager use to measure how well received the exhibition was?

A) Analyze the reach of exhibition-related posts through Ads Manager
B) Measure the engagement rate on the influencers' posts
C) Determine the sentiment by scanning positive and negative comments
D) Record the total number of campaign comments through native insights

4. An interest-based community with a culturally diverse membership often shares a variety of posts about empowerment. Post approval is not turned on, so conversations are carefully monitored to make sure heated debates and comments do not become personal. A longtime member who has not posted for a year leaves a comment that violates the guidelines for marketing and spam. The comment is removed, and feedback is provided in a private message.
The member is upset and posts again sharing their thoughts on having their comment removed. They challenge the community management team and its approach to the guidelines.
What should the community manager do to handle this conflict?

A) Review the admin activity log to analyze the effectiveness of the admin team in enforcing their guidelines.
B) Share the rules and guidelines as a comment on their post and monitor for future violations.
C) Use the Branded Content manager to signify which promotional posts have been approved by the admin team.
D) Remove the member from the group and delete all comments and posts from the last 30 days.

5. It's April, and Earth Day is approaching. A parenting group has shown interest in sustainability, so the community manager brainstorms new ideas to engage the community.
What are the two most efficient steps for the community manager to take to inform campaign planning? (Choose 2)

A) Watch the top three nature documentaries released this year
B) Analyze post themes from the last three Aprils
C) Review the geographic locations of group members
D) Conduct a search of sustainability keywords
E) Launch a poll to understand which topics are of interest

Solutions: