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Avaya 3000.3 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Solution Design | - SME communications solution architecture
|
| Topic 2: Telephony and Messaging Applications | - Communication applications
|
| Topic 3: Call Routing and Networking | - Multi-site networking
|
| Topic 4: Infrastructure Data Gathering | - Customer productivity requirements
|
| Topic 5: Implementation and Configuration | - System deployment
|
| Topic 6: IP Office Hardware and Components | - Platform hardware selection
|
| Topic 7: Maintenance and Troubleshooting | - Operational support
|
Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:
Click the Exhibit button.
A new customer reported an issue on their sire in Milan. The IP telephone can login but cannot make calls to any agents that are using analog telephones. Based on the System Monitor traces shown in the exhibit, what is the problem?
- A. 20 packets missed means too many packets lost; IP Office stops the call proceeding.
- B. All cards may not be seated correctly.
- C. Embedded Voicemail is not running properly.
- D. You need to buy additional licenses
Which method can be used to verify if the IP telephone .bin files have been upgraded.
- A. Verify from the extension from in the Manager application.
- B. Verify from Call Status.
- C. Verify the file names from the telephone menu.
- D. Verify that the .bin file is in the Manager folder.
Which two are power option for IP telephones on the IP Office? (Choose two.)
- A. Power-over-Ethernet switch conforming to 802.3af standards
- B. 1151D1 Individual Power Supply and the 1151D2 Individual Power Supply with Battery Backup
- C. Class "B"24 Volt power supply
- D. Class "A"24 Volt power supply
A customer has a help desk call center with 50 agents. Agent time on call are billable to the clients calling in. which combination of features best meets their needs?
- A. ACD to distributed Hunt Groups and one-X Portal Call Accounting
- B. ACD via VM Pro Campaign Manager and a campaign database
- C. VoiceMail Pro, Account codes with CLI, one-X Portal Call Accounting
- D. ICR with account codes and CDR-enabled for billing.
A customer wants to set up two IP500v2 Office control units at different sites. Which H.323
supplementary service signaling method would you choose to automatically exchange information about users and extensions, allowing remote users to be called without any additional configuration on the local IP Office?
- A. QSIG-B
- B. IP Office SCN
- C. QSIG-A
- D. H.450
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