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Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. A customer complains that Webex meetings consume excessive bandwidth during large conferences with video enabled. Which feature helps optimize bandwidth utilization?

A) CAC and adaptive video resolution
B) SIP normalization scripts
C) H.323 gatekeeper zones
D) Static RTP pinning

2. A company wants to provide business continuity if WAN connectivity to Webex Calling is interrupted. Which Cisco solution supports local call survivability?

A) Cisco Emergency Responder
B) Survivable Gateway
C) Unified Border Element media bypass only
D) Webex Edge Audio

3. An engineer must generate a report that details the number of times an agent took or placed a call. Which Cisco Webex Contact Center Analyzer repository must be queried?

A) Agent Session Record
B) Customer Session Record
C) Agent Activity Record
D) Customer Activity Record

4. Refer to the exhibit. A Webex Contact Center engineer is deploying a chat digital channel widget for Companyabc. After the chat digital channel widget code is implemented in the company website, the chat digital channel widget does not load. While investigating Webex Contact Center, engineer sees this output in the web browser. What is causing this issue?

A) incorrect website domain configured for Web Chat Asset
B) missing Webex Connect flow for chat digital channel
C) companyabc.com domain missing in Webex Contact Center "Content security policy allowed list" configuration
D) firewall blocking connection to chat-widget.imi.chat domain

5. An enterprise requires that customer interaction recordings remain within a specific geographic region for compliance reasons. Which Webex Contact Center capability addresses this requirement?

A) SRST failover mode
B) Local survivability gateway
C) Regional media storage policies
D) QoS DSCP rewriting

Solutions: