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CompTIA 220-1202 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Software Troubleshooting	23%	- Application and security troubleshooting 1. Security-related issues and fixes 2. Installation and compatibility problems 3. Application crashes and errors - Mobile device troubleshooting 1. Connectivity and synchronization issues 2. App and OS update failures 3. Performance and battery problems - Operating system issues 1. Boot errors and startup problems 2. Update and driver failures 3. System crashes and performance issues
Topic 2: Security	28%	- Threats and mitigation 1. Social engineering prevention 2. Malware types and removal 3. Data protection and disposal - Network and application security 1. Wireless security protocols 2. Firewalls and security appliances 3. Encryption technologies - Security fundamentals 1. Authentication and authorization 2. Zero Trust concepts 3. Permissions and access control
Topic 3: Operating Systems	28%	- Mobile operating systems 1. Android and iOS configuration 2. Mobile device management 3. App installation and security settings - Windows installation, configuration, and management 1. File systems, partitions, and storage management 2. Device drivers and system updates 3. Command-line tools and scripting 4. Windows 10/11 features and settings - macOS, Linux, and Chrome OS basics 1. System configuration and maintenance 2. Command-line operations 3. Installation and navigation
Topic 4: Operational Procedures	21%	- Communication and professionalism 1. Customer service techniques 2. SLA management 3. Incident reporting - Safety and compliance 1. Workplace safety procedures 2. Environmental controls 3. Privacy and regulatory compliance - IT service management 1. Documentation and change management 2. Backup and recovery processes 3. Disaster recovery planning

CompTIA A+ Certification Exam: Core 2 Sample Questions:

Question #1

A user ' s new laptop, which was advertised as gaming-ready, is performing slowly when the user is playing a modern game. However, when the user is playing a less resource-demanding game, the user does not see any lag. Which of the following should a technician do to resolve the issue?

A. Enable NIC teaming.
B. Select dedicated graphics.
C. Activate CPU hyperthreading.
D. Overclock the RAM.

Reveal Solution Discussion 0

Correct Answer: B 🗳️