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Salesforce Slack-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Policies and Settings | 22% | - Identity and access management - Security and compliance configurations - Analytics and dashboard usage - Slack Connect and app approval settings |
| Topic 2: Learning and Enablement | 18% | - Design training programs for users and admins - Plan and execute rollout strategies - Support adoption and troubleshoot issues - Create learning materials and resources |
| Topic 3: Channel Strategy | 10% | - Channel naming conventions and structure - Design channels for collaboration and workflows - Apply use cases and best practices |
| Topic 4: Governance Structure | 8% | - Establish governance policies - Define admin and owner roles - Manage workflows and processes |
| Topic 5: Delivery and Migration | 17% | - Understand implementation best practices - Define roles and responsibilities - Plan and execute migration from other platforms |
| Topic 6: Discovery | 10% | - Gather and analyze client requirements - Assess organizational readiness - Communicate Slack value proposition |
Salesforce Certified Slack Consultant Sample Questions:
You are a consultant working with an Enterprise Grid plan client. Your client's Slack Org Admin wants to derive insights for governing Slack as their business grows and matures.
What is the primary tool for Org Admins to monitor and ensure that Slack is driving value?
- A. Member analytics dashboard
- B. Org-level analytics dashboard
- C. SCIM analytics dashboard
- D. Slack's analytics Web APIs
Correct Answer: B 🗳️
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You are preparing for a live Slack User Essentials session and you have started to develop some in-channel activities to ensure your training is engaging and interactive.
Which in-channel activity would be the most appropriate way to provide hands-on practice with message threads?
- A. A poll asking participants if they prefer Slack, Teams or email.
- B. An ice-breaker asking participants what kind of music they play at their desk.
- C. A huddle about the participants' favorite remote work tips.
- D. A multiple-choice knowledge check question about the benefits of threads.
Correct Answer: B 🗳️
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You are a Slack consultant working with an Enterprise Grid plan client. The client is new to using Slack and is seeking your expertise to understand the available roles and permissions in Slack.
Which Enterprise Grid role would give your client the maximum flexibility to control non-admin member permissions?
- A. Compliance Admin
- B. Roles Admin
- C. Channels Admin
- D. Users Admin
Correct Answer: B 🗳️
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Your Enterprise Grid plan client is preparing a presentation for senior leadership and needs to provide a complete count of the number of people in the workspace.
Which org-level metric should you recommend your client use to find this count?
- A. Guests
- B. Full members
- C. Total membership
- D. Members who posted
Correct Answer: C 🗳️
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Your client wants to enforce controls and display a warning every time that @channel, @here or @everyone is used in channels with six or more members.
How should you advise them?
- A. This is a default setting - members will always get a warning when using @channel, @here or
@everyone in any channel with at least six members. - B. In org settings, organization policies, permissions tab, you can set up a Messaging policy to show a warning at least once a day.
- C. In org settings, organization policies, permissions tab, set up a Messaging policy to show a warning the first time someone logs on each day.
- D. In org settings, organization policies, permissions tab, set up a Messaging policy to show a warning when @channel, @here or @everyone is used.
Correct Answer: D 🗳️
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