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EXIN ITIL 4 Foundation Sample Questions:

1. Which is a low risk change that has been pre-approved so that no additional authorization is needed?

A) A change model
B) A standard change
C) An emergency change
D) A normal change

2. Which action is performed by a service provider?

A) Receiving of the agreed goods
B) Authorizing budget for service consumption
C) Requesting required service actions
D) Ensuring access to agreed resources

3. Which facilitates outcomes that customers want to achieve?

A) Service
B) IT asset
C) Warranty
D) Organization

4. What is the definition of a known error?

A) An unplanned interruption to a service, or reduction in the quality of a service
B) Any change of state that has significance for the management of a service or other configuration item (CI)
C) A cause, or potential cause, of one or more incident
D) A problem that has been analyzed and has not been resolved

5. Which step of the continual improvement model includes baseline assessments?

A) Where do we want to be?
B) What is the vision?
C) Did we get there?
D) Where are we now?

Solutions: