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Introduction to Certified Implementation Specialist - Service Mapping (CIS-SM) Exam
The Service Mapping (CIS-SM) Exam Specification of the ServiceNow Certified Implementation Specialist specifies the aim, audience, testing choices, exam content coverage, test structure, and prerequisites for being a ServiceNow Certified SM Implementation Specialist. The Service Mapping (CIS-SM) ServiceNow Accredited Implementation Specialist test certifies that a successful candidate has the expertise and necessary knowledge to contribute to the configuration, implementation, and maintenance of ServiceNow SM applications.
This CIS-SM exam test is intended for SM implementation specialists and shows how components of SM applications, including Demand, Project, and Resource, can be implemented and configured. Separate courses that can be taken care of in Agile and Test Management. Each module offers best practices, configuration steps, and comprehensive details about the applications within Service Mapping. This exam is divided into 5 different modules. Check out the CIS-SM practice exams for a better understanding of how these modules are spread in the exam.
Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-sm-blueprint.pdf
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Exam Blueprint Preparation guide
Certified Implementation Specialist - Service Mapping (CIS-SM) Exam Certification Path
Applicants need to be a ServiceNow Certified System Administrator, have experience with at least two end-to-end ServiceNow implementations, and have adequate ServiceNow Scripting expertise to excel in this test. To better train participants to become active implementation experts, ServiceNow also provides an Implementation Bootcamp. The training courses mentioned above are also prerequisites for the exam. As unofficial prerequisites or recommendations, students should take the CIS-SM practice test.
Please download the test blueprint to review what will be discussed to prepare for the exam.
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ServiceNow CIS-SM Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Mapping Configuration | 20% | - Service mapping architecture and components - Service map creation and configuration - Entry points and service dependency mapping - Defining business and technical services |
| Topic 2: Pattern Design and Troubleshooting | 30% | - Pattern fundamentals and architecture - Creating and modifying discovery patterns - Pattern testing, validation and troubleshooting - Pattern best practices and optimization |
| Topic 3: Implementation and Operational Readiness | 10% | - Implementation planning and scoping - Performance and scalability - Operational processes and KPIs - Security and access control |
| Topic 4: Event Management Integration | 10% | - Event Management configuration for Service Mapping - Event correlation and service impact analysis - Integration architecture and requirements |
| Topic 5: Discovery Configuration and Integration | 15% | - Integration with Discovery application - Discovery setup and configuration - MID Server deployment and management - Credentials and access management |
| Topic 6: CMDB Management and Data Integrity | 15% | - Data quality and reconciliation - CMDB health and validation - CMDB data model and CSDM compliance - Maintaining CI relationships and dependencies |
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