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Salesforce BA-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Collaboration with Stakeholders | 23% | - Manage stakeholder expectations and priorities - Facilitate communication between business and technical teams - Conduct effective meetings and presentations - Build consensus on requirements and solutions |
| Topic 2: Business Process Mapping | 17% | - Identify process gaps and improvement opportunities - Map current and future business processes - Analyze impact of changes on stakeholders - Create process flow diagrams and documentation |
| Topic 3: Customer Discovery | 17% | - Analyze current state and future state processes - Document business requirements and user stories - Identify business needs, pain points, and objectives - Conduct stakeholder interviews and workshops |
| Topic 4: Requirements Management | 23% | - Elicit and document functional and non-functional requirements - Prioritize requirements based on business value - Validate and verify requirements with stakeholders - Manage requirements traceability |
| Topic 5: User Story Development | 20% | - Break down epics into manageable user stories - Define acceptance criteria for user stories - Write clear and actionable user stories - Manage user story backlog and prioritization |
Salesforce Certified Business Analyst Sample Questions:
Universal Containers wants to build a simple activity capture process for leads. One of the objectives is to minimize technical debt and inherit new features of the Salesforce Platform in future releases.
What should the business analyst recommend to meet the requirements'
- A. Standard object for activity capture, screen Flow user interface
- B. Custom object for activity capture, custom Lightning web component user interface
- C. Standard object for activity capture, custom Lightning Web Component user interface
Correct Answer: A 🗳️
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What are the business analyst's responsibilities during the analyze phase of the Salesforce implementation lifecycle?
- A. Complete testing, build training materials, and elicit requirements for the next iteration.
- B. Gather business requirements; create process maps, and write user stories.
- C. Create a data dictionary, write end user documentation, and review test scripts.
Correct Answer: B 🗳️
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Universal Containers is beginning a Commerce Cloud project with a new client. The business analyst (BA) wants to leverage customercentric discovery to ensure a successful project outcome.
How can the BA put this into action before the first requirements workshop?
- A. Navigate the client's online purchasing process.
- B. Research the background of the client's Salesforce team.
- C. Develop preliminary technical specifications.
Correct Answer: A 🗳️
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The project manager for a new project at Northern Trail Outfitters (NTO) wants the business analyst (BA) to obtain alignment on goals and strategies across NTO's organization, using NTO's documentation, the BA begins to understand NTO's strategies but needs more information.
Which methodology should help the BA obtain the required information?
- A. RACI (Responsible, Accountable, Consulted, Informed)
- B. V2MOM (Vision. Values, Methods, Obstacles, Measures)
- C. SMART (Specific, Measurable, Achievable, Relevant, Time-bound)
Correct Answer: B 🗳️
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Cloud Kicks (CK) recently decided to transition its business from spreadsheets to a Salesforce solution. CK leaders are excited about the capabilities of Salesforce. Each leader has different ideas about how the platform should be implemented. CK has hired a business analyst (BA) to help define and manage the implementation.
What should the BA do in the first discovery meeting with stakeholders?
- A. Preview potential Salesforce solutions and collect feedback from stakeholders on each option to inform the direction of the project.
- B. Collaborate with stakeholders to examine and define CK's purpose, customers, metrics, and overall business to inform project direction and vision.
- C. Discuss and document specific pain points in existing processes to inform future project requirements.
Correct Answer: B 🗳️
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