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Oracle 1Z0-1064-26 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Data Migration and Integration | - Data import/export
|
| Managing and Extending Service Requests | - Application Composer extensions
|
| Redwood UX and AI Features | - Redwood interface configuration
|
| Customer Entitlements and Action Plans | - Entitlements and SLAs
|
| Digital Customer Service and Chat | - Digital Customer Service (DCS)
|
| Notifications, Emails, and Interactions | - Notifications and collaboration
|
| Computer Telephony Integration (CTI) | - Telephony integration setup
|
| Productivity and Contact Center Tools | - Agent productivity tools
|
| Work Assignment and Routing | - Queues and assignment rules
|
Oracle Fusion Service 2026 Implementation Professional Sample Questions:
Your client needs to associate a product item to a product group but cannot make the association. What should you check to identify the cause?
- A. Verify that Eligible for Service is selected on the product item.
- B. Validate that the product item is active and published.
- C. Verify that Root Catalog is selected on the product groups.
- D. Validate that Allow Duplicate is selected on the product item.
Correct Answer: B 🗳️
Which two options are true about role synchronization for Digital Customer Service (DCS)?
- A. is required for every DCS instance
- B. enables DCS user authentication through an identity management service (such as Engagement Cloud identity management)
- C. is real time
- D. also synchronizes userIDs and passwords between DCS and Engagement Cloud
Correct Answer: A,C 🗳️
Oracle Engagement Cloud provides tools to add or modify which six types of entities?
- A. Exports
- B. Icons
- C. Fields
- D. Objects
- E. Themes
- F. Object workflow
- G. Reports
- H. Roles and privileges
Correct Answer: A,C,D,G 🗳️
Your customer has warned you that non-English speakers are going to get access to articles but all your articles are written in English.
Which option allows the customer to address the problem, so that all users can get articles in their native language?
- A. Deploy the Auto-Translate option on existing articles and turn on the "auto-Translate new articles" feature.
- B. Modify the original base locales of the articles to match the target language.
- C. Enable new locales for the languages to be used and provision designated users to translate the articles.
- D. Diagnose the usage of the articles to eliminate all nonused documents to avoid unnecessary translations.
Correct Answer: C 🗳️
Which two are required to publish a completed Digital Customer Service (DCS) application?
- A. moving the application to Staging and subsequently to Production status
- B. a single "publish" action to complete the task
- C. nothing (DCS applications are always available to all users.)
- D. system administrator approval
Correct Answer: A,C 🗳️
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