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Avaya 132-S-816 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: IP Office System Architecture & Components | 20% | - Networking and connectivity requirements - Hardware platforms and control units - Software editions and licensing model |
| Topic 2: Troubleshooting & Support | 20% | - Fault isolation and diagnostic methods - Alarm handling and system recovery - Common call flow and connectivity issues |
| Topic 3: Installation & Initial Configuration | 25% | - License activation and feature enablement - IP Office Manager installation and usage - System setup and basic configuration |
| Topic 4: Maintenance & Upgrades | 15% | - Software updates and system upgrades - Backup and restore procedures - Log management and monitoring tools |
| Topic 5: Telephony & User Administration | 20% | - Call routing, inbound/outbound rules - User, extension, and group configuration - Voicemail and messaging setup |
Avaya Specialist - IP Office Implement & Support Elective Exam : 132-S-916.2 Sample Questions:
A customer wants to Modular Messaging (MM) enable 2000 users on an MM system with an Exchange backend.
Which tool is most appropriate to accomplish this?
- A. Go to C:\avaya_support\Tools\MM_bulk_enable & launch MM_bulk_enable.exe
- B. Exchange System Management Tools
- C. Active Directory Users and Computers
- D. Go to C:\avaya_support\Tools\VMenable and launch VMenable.exe
Correct Answer: D 🗳️
Which two statements about Caller Applications are correct? (Choose two.)
- A. Caller Applications allow you to extend the TUI by creating additional menus and prompts.
- B. Callers can reach Caller Applications from the Auto Attendant.
- C. Caller Applications can be created using the TUI.
- D. Callers can reach the Auto Attendant from any Caller Application.
Correct Answer: A,B 🗳️
Modular Messaging 3.1 for Exchange Message Application Servers (MASs) run the
Microsoft Windows operating system. The customer wants to supply their own MAS.
Which versions of Windows are supported on the MASs?
- A. Any release of Windows 2003 except Data Center Server
- B. Windows 2003 with Service Pack 2
- C. Windows 2003 with Service Pack 1
- D. Windows 2000 as long as this is an upgrade
Correct Answer: C 🗳️
In the Windows Application Event Log you see 1780 events indicating that ports require maintenance.
What would an entry like this indicate?
- A. An incoming call has failed on this port.
- B. The Dialogic driver service has been restarted.
- C. The ports have been disabled in Port Monitor.
- D. The ports have been idle for 16 hours.
Correct Answer: D 🗳️
Which two tools are used in new installations for both Customer Provided Equipment (CPE) and Avaya hardware installations? (Choose two.)
- A. Modular Messaging Configuration Wizard (MMCW)
- B. All Tasks Wizard
- C. gvconfig.exe
- D. Data Collection Tool (DCT)
Correct Answer: A,D 🗳️
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